Frequently asked questions

Start with the Solene Yoga Mat. It gives you grip and cushioning for every pose. Add the Cork Yoga Blocks if you find it hard to reach the floor, and the Yoga Bolster Cushion for restorative poses.

No. The surface is textured for grip, so your hands and feet stay planted through sweaty flows. Wipe it down after each session to keep the grip at its best.

The alignment lines and centre mark show you where to place your hands and feet, so your poses stay straight and even.

The Solene Cork Yoga Blocks come as a pair.

The Home Practice Kit has the Yoga Mat and 2 Cork Yoga Blocks. The Daily Practice Kit has the Yoga Mat and the Yoga Bolster Cushion. The Shared Studio Kit has the Yoga Mat, 2 Cork Yoga Blocks and the Yoga Bolster Cushion.

Wipe the mat with a damp cloth and mild soap, wipe the cork blocks with a slightly damp cloth, and spot clean the bolster cover. Let everything air dry before you put it away.

No. Every Solene order ships free anywhere in Australia, with no minimum spend.

Orders arrive in 5 to 9 business days. Orders placed on weekends and public holidays are dispatched the next business day.

You receive a tracking number by email as soon as your parcel leaves our warehouse. Allow up to 24 hours for the first scan to appear with the carrier.

If your parcel has not arrived within 9 business days of dispatch, email hi@gosolene.com.au with your order number. We chase the carrier for you and send a free replacement if the parcel cannot be found.

You have 30 days after your order arrives to request a return. Items need to be in the condition you received them, in their original packaging, with your proof of purchase.

Email hi@gosolene.com.au with your order number. If your return is accepted, we will send you a return label and instructions. Items sent back without a return request first cannot be accepted.

Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered. Photos help us sort it out quickly.

Yes. Our checkout is run by Shopify, and your payment details are encrypted and never stored on our servers.

You can pay with the methods shown at checkout, including major credit and debit cards. Only one payment method can be used per order.

Add your items to the cart and head to checkout. Enter your code in the discount box on the first page of checkout and click Apply. Only one discount code can be used per order.

All prices are in Australian dollars (AUD).

Contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not been dispatched, we will do our best to update or cancel it. If it has already left the warehouse, the returns process applies.

You can reach us through our contact page or at hi@gosolene.com.au. Please include your order number if your question is about an order.

Solene operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. This is a head office address for correspondence only, so we cannot accept walk-in returns or collections.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will do it for you.